I am gonna apply for a work from home job online and I need some advise and wat to put on my resume.?

this job is about the new health care reform in which i have to read a script to inbound/outbound calls and inform them of the new health care reform sort of like a customer service online, but i do not have any experience on customer service, can anyone advise or guide me on wat to put on my resume so that i can actually get the job? thank you! five stars